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Carpet Vacuum

FAQ

The Ins And Outs of How We Do Business

  • What Is Included In A Regular Cleaning?
    Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top) All exterior surfaces in all rooms Floors are mopped and vacuumed Bathroom (complete toilet clean, shower, handles, tub, drain) Bedroom shelving, nightstands, bed frames, tidy up bed) All window sills Light Dusting Light organization of all rooms All Extras are not included (contact for an additional cost) -Inside Oven -Walls -Windows -Fridge -Cabinets -Organization -Inside Dishwasher -Microwave -Blinds -Laundry
  • What Is Included In A Deep Cleaning?
    Everything included in a regular clean + Baseboards Vacuum sofa/furniture Spot wipe walls Dust/Wipe slatted blinds Make beds/replace sheets on request Laundry room floor washed & appliance wipe down (if applicable) Clean inside windows All Extras are not included (contact for an additional cost)
  • Which Service Do You Recommend For First Time Clients?
    A Deep Clean is recommended for all first time cleanings by PRETTY CLEAN. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard Regular clean.
  • What extras can I add on to my cleaning?
    Our webpage is not optimized to include add-ons at checkout. Please contact us at 416-575-2956 or connect @prettycleantoronto.com to include any of the following in your scheduled booking. Items including price and approximate duration time: Inside Oven: $30.00 - 30mins Walls: $60.00 - 30mins Windows: $60 - 30mins to 1 Hour Fridge: $30.00 - 30mins Inside Cabinets: $45.00 - 30mins - 1HR Organization: $50.00 - 30mins - 1HR Inside Dishwasher: $25.00 - 30 mins Microwave: $10.00 - No added time Slatted Blinds: $35.00 - No added time Laundry: $70.00 - 30mins to 1.5 Hours Dishes: $15.00 - 15-30 mins Extra Bedroom: $15.00 Regular / $20.00 Deep Extra Bathroom: $25.00 Regular / $30.00 Deep Laundry Room: $15.00 Regular / $20.00 Deep Tile stripping/waxing: Please Contact Carpet Cleaning: Please Contact
  • Are your cleaning products safe for pets and children?
    Yes, we prioritize the use of environmentally friendly and safe cleaning products. Our cleaning solutions are pet and child-friendly, ensuring a clean and healthy environment for your entire family.
  • How experienced is your cleaning team?
    Our cleaning team consists of highly experienced and trained professionals. Each team member undergoes thorough training to ensure the highest standards of cleaning and customer satisfaction.
  • Do I need to be present during the cleaning service?
    It's not necessary for you to be present during the cleaning service. Many of our clients provide us with access to their homes or offices, and we take great care to secure your property while providing our services. We also vet every member and conduct a thorough hiring process to ensure client safety and security!
  • Can I customize the cleaning services to fit my specific needs?
    Absolutely! We understand that every client has unique requirements. You can customize our cleaning services to meet your specific needs by discussing your preferences with us. Call or send us an email and we will go through our consultation process.
  • What areas do you serve?
    We proudly serve the GTA and surrounding. If you're unsure whether we cover your location, feel free to contact us, and we'll be happy to assist.
  • Do you provide cleaning services on weekends and holidays?
    Yes, we understand the need for flexibility. We offer cleaning services seven days a week, including weekends and holidays, to accommodate your schedule. Booking is closed on the website on Sundays but contact us for availability.

Payments Accepted

We accept Debit, Credit or Gift Card at the time of online booking. Please note your Home Cleaning Specialist will not be able to accept payment on site. 

Billing & Pricing

Find The Best Package For Your Budget!

Cancellation Policy

If you cancel within 48 hours of your booking, you will receive a credit to your account to use whenever you’d like. 

However anything cancelled within 24 hours or less will not be refunded.

What If I Want To Skip This Weeks Clean? Will I Still Be Charged?

No, Unless it’s within the 24 hour window. Within this one day window if you decide to cancel, the clean will be credited to your account at no penalty for future use. Contact us if you have any questions!

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