FAQ
The Ins And Outs of How We Do Business
Frequently Asked Questions
Payments Accepted
We accept Debit, Credit or deferred payment through ETF and cash at the time of online booking. Please note if you are paying with ETF or cash a 20% deposit is required to confirm your booking
Billing & Pricing
Cancellation Policy
Cancellation Requirements:
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Standard Cancellation Notice: To cancel or reschedule a cleaning appointment, we require a 24-hour notice prior to the scheduled service time.
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Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment will incur a 50% cancellation fee of the total service cost.
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No-Show: If no one is present at the scheduled service time, or if we cannot access the property due to lack of coordination, a 100% cancellation fee will be charged.
Rescheduling:
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Free Rescheduling: You may reschedule your cleaning service at no additional charge with at least 24 hours' notice.
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Late Rescheduling: Rescheduling within 24 hours of your service time will incur a 50% fee of the service cost, based on the original appointment.
Emergency Cancellations:
We understand emergencies arise, and we will do our best to accommodate. In case of an emergency, please notify us as soon as possible, and we will work with you to reschedule or make adjustments.
Refunds:
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If a cancellation is made in accordance with the above guidelines, a full refund will be issued for prepaid services.
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Refunds will not be provided for late cancellations or no-shows.